Maintenance

Dear Valued Customer:

After many years of excellent customer service provided by Letocom, we are happy to announce we are now offering maintenance contracts for your out of warranty telephone system equipment. We are committed to our customers and through the years we have provided the best possible customer service and have sold/supported telephone equipment which boasts top of the line electronics and the lowest breakdown rates in the industry. As time goes by, equipment failure can become a serious problem with aging systems. Telephone service is a vital part of every business and when it is interrupted it can become a major problem. Having a maintenance contract in place will give you peace of mind and is a smart move to protect your valuable business investment. Maintenance plans may be the best investment an organization can make when trying to protect against communication loss and unscheduled outages and downtime.

Why Do I Need A Maintenance Agreement?

To budget for fixed costs. Most manufacturers offer at least a 1-year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer’s warranty), while directly dealing with the manufacturer? Unfortunately, the manufacturer’s warranty does not cover these services. They certainly won’t pay a service company to perform this duty on your behalf.

Maintenance contract holders have access to:

· Free Part Replacement – Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.
· Priority Status – All contracted customers receive priority status for parts and services over non-contracted customers. In addition, all service under a contract has a guaranteed response time. Your system will always have guaranteed immediate support.
· Discounted Services – Contracted customers receive discounted rates for services not covered under a maintenance contract such as moves, adds and changes of new and existing equipment.
· 2-hour Required Response Time – For all major outages you contract guarantees you a 2- hour response time so your system can never be down for long. Most companies offer only a 4-hour response time. With your consent, I would like the opportunity to provide your company with a quote. Please feel free to contact me via phone or email and I will get a quote out to you, usually by the following business day!

Thank you for your time and Letocom hopes to hear from you soon.